Scott,
A belated thank you on behalf of our family. Thank you for your care and support during this time – your advice and experience showed in how the day was arranged. It was a difficult situation with two distinct communities and differing expectations but I did not hear one complaint or objection at the end of the day. The day flowed smoothly and was well facilitated by your staff – they are a credit to you and your business. Everything was handled with dignity but with friendliness and warmth – they were not aloof or formal. I appreciated their conversations and interactions during the day. I wish you well in your business – blessings.